FAQs

1. How can I contact you?

You can contact us by sending an email to neworktools.info@gmail.com. Our customer support team will respond to your inquiry as soon as possible.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of high-quality products at competitive prices.

3. Do you offer a refund on products?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a return and refund within 30 days of receiving the item. Please refer to our refund policy for more details.

4. How long does shipping take?

The shipping time varies depending on the product and your location. Generally, it takes between 7 to 20 business days for your order to arrive. Please note that due to the current global situation, there may be some delays in shipping. We appreciate your patience and understanding.

5. Can I track my order?

Yes, you can track your order. Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

6. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. You can choose your preferred payment method during the checkout process.

7. Do you offer international shipping?

Yes, we offer international shipping to most countries worldwide. However, please note that there may be some restrictions and additional customs fees or taxes imposed by your country's customs authorities. It is the buyer's responsibility to comply with any import regulations and cover any additional charges.

8. Are your products of high quality?

Yes, we strive to offer high-quality products to our customers. We carefully select our suppliers and products to ensure they meet our quality standards. If you have any concerns about the quality of a specific product, please contact us, and we will address your concerns promptly.

9. Can I cancel or change my order?

Once an order is placed, it is processed and shipped as quickly as possible. Therefore, we cannot guarantee that we will be able to cancel or change your order. However, if you need to make any changes, please contact us immediately, and we will do our best to assist you.

10. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please contact us with the details of your order, and we will provide you with a quote and any available discounts.